Contact Us
Have a question about ObituaryMonitor? We are here to help. Our dedicated support team assists estate attorneys, probate professionals, insurance companies, and individuals with all aspects of our obituary monitoring service.
Whether you need help setting up your account, understanding our matching algorithm, generating audit reports, or have questions about pricing and plans, our team typically responds within one to two business days. Existing customers can access faster support through our in-app support center with ticket tracking and priority response times.
ObituaryMonitor provides comprehensive customer support for all users of our automated obituary monitoring platform. Our support team has deep expertise in probate law requirements, insurance claims processes, debt collection compliance, and genealogical research needs. We understand the time-sensitive nature of death notification and work to resolve issues quickly.
For common questions about how our service works, match accuracy, notification timing, and pricing, we recommend visiting our Help Center and FAQ section. These resources are available 24/7 and cover most topics our users ask about. For account-specific issues or technical problems, our support team is ready to help via the contact form below.
Help Center and FAQ
Browse frequently asked questions for quick answers to common questions about our service
Guides and Documentation
Learn about obituary monitoring, due diligence requirements, and related topics
Other ways to reach us
ObituaryMonitor is a technology service owned and operated by Northgate Leland, LLC.
Support Topics We Cover
Our support team can assist with a wide range of topics including account setup and configuration, watch creation and management, understanding match results and confidence scores, configuring email and SMS notifications, generating and exporting audit logs, billing and subscription questions, team member access and permissions, bulk import of monitoring subjects, integration with practice management software, and custom branding for professional reports.
For Professional Users
Law firms, insurance companies, and other professional users may have specialized needs related to compliance documentation, court filing requirements, or enterprise integration. Our team has experience working with legal and financial professionals and can provide guidance on using ObituaryMonitor to meet your specific regulatory and documentation requirements. For enterprise sales inquiries, please select the Sales Question option in the contact form.