Notifications & Alerts
Not getting alert emails?
Checks to run if match alerts aren't reaching your inbox.
Last updated October 8, 2026
Plan: All plans · For: Everyone · Time: 3 min
First, open Matches to Review. Every match is listed there, even if the email didn't arrive.
Work through these checks
- Email is turned on. Go to Notifications and make sure Email Notifications is on.
- Check your frequency. With Daily or Weekly, matches wait for your digest. Choose Instant to hear right away.
- Check your threshold. We only email matches at or above your Match Confidence Threshold (90% by default). Lower matches appear in Matches to Review without an email.
- Check spam, junk, and promotions folders. If you find an alert there, mark it "Not spam" and add the sender to your contacts.
- Work email? Ask your IT team to allow email from obituarymonitor.com.
- Right address? Alerts go to the email on your Account page. To change it, contact support.
Good to know
- If an obituary is very old by the time we find it, we don't send it as an alert.
- Alerts go only to the account email, not to teammates.
Still stuck? Contact support and tell us the watch name and roughly when you expected the email.
Related
Was this article helpful?