Getting Help
Support Ticket Types
Choose the right ticket category
Last updated February 25, 2026
# Support Ticket Types
We offer support for various issues.
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## Ticket Categories
Billing & Account
- Payment issues
- Plan changes
- Account access
Technical Issues
- Not receiving notifications
- Website errors
- Login problems
Matching Questions
- Why didn't I get a match?
- False positive matches
- Accuracy concerns
Feature Requests
- New feature ideas
- Integration requests
- UI improvements
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## Creating a Ticket
Go to Help > Submit Ticket or email support@obituarymonitor.com
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