Daily County Intelligence
Troubleshooting
Fixes for sign-in, empty lists, missing emails, and API errors.
Last updated October 8, 2026
Plan: Daily County Intelligence · For: Businesses · Time: 4 min read
| Problem | Try this |
|---|---|
| After signing in I see a setup or checkout page, or "Failed to fetch" | Go to obituarymonitor.com, select Sign in, and sign in again. If it happens again, contact support. |
| The trial days left look wrong | Your trial lasts 5 days from the day you signed up. If you signed up online, Billing shows your trial end date. If you don't see Billing, email support and we'll check the date. |
| Overview is slow to load | Give it a few seconds. You can go straight to Estate Opportunities from the sidebar while it loads. |
| A saved Support link opens the wrong page | Use Support in the sidebar, under Help. |
| Counts on Overview don't match the lists | Use the lists and filters. Contact support if a notice seems to be missing. |
| Estate Opportunities is empty | Widen the time window, select All, and check your counties on Markets & Delivery. |
| All Notices keeps loading | Refresh the page. If it still doesn't load, use the Estate Opportunities tab and contact support. |
| No daily email summary | Check that Daily email summary is checked and saved, then check spam. |
| "Attestation required" banner | Record your compliance attestation. |
**API returns an empty data list** | Nothing new since your last pull on that key. A test pull counts as a pull. |
| API returns 401 | Check the key. If it expired, create a new one on API Keys. |
**API returns delivery_mode_email_only** | Turn on Pull into your systems on Markets & Delivery. |
**API returns survivors_limit_exceeded** | Use limit 100 or less with include_survivors=true. |
| No property information | Property matching is available in select states only. See Property matching. |
Still stuck? Select Support in the sidebar to open a case, or email support@obituarymonitor.com. We reply by email.
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