Getting Help
Response Times
Expected response times by priority
Last updated February 25, 2026
# Response Times
Our response times vary by plan and priority.
---
## Response Time Goals
| Priority | Starter/Standard | Professional |
|---|---|---|
| Low | 3-5 days | 2-3 days |
| Normal | 1-2 days | Same day |
| High | 24 hours | 4 hours |
| Urgent | N/A | 4 hours |
---
## Business Hours
Monday-Friday, 9am-6pm Eastern Time
---
## Weekend Support
Emergency issues monitored for Professional plans.
---
## Tips for Faster Resolution
- Include account email
- Describe issue clearly
- Attach screenshots if helpful
- Mention watch name if applicable
Was this article helpful?