Getting Help
Response Times
Expected response times by priority
Last updated February 25, 2026
Response Times
Our response times vary by plan and priority.
Response Time Goals
| Priority | Starter/Standard | Professional |
|---|---|---|
| Low | 3-5 days | 2-3 days |
| Normal | 1-2 days | Same day |
| High | 24 hours | 4 hours |
| Urgent | N/A | 4 hours |
Business Hours
Monday-Friday, 9am-6pm Eastern Time
Weekend Support
Emergency issues monitored for Professional plans.
Tips for Faster Resolution
- Include account email
- Describe issue clearly
- Attach screenshots if helpful
- Mention watch name if applicable
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